- 1. We have 100% customer satisfaction. If you are not happy after one year, we will remove the installed product and give you 100% of your money back.
- 2. We answer our phone during the day and work our schedule around yours.
- 3. We have emergency numbers for after hours. We work with a chain of command of who will be sent out, so if one person is unavailable, the next one will fill in.
- 4. We limit the number of new clients we take on so we will be available to our loyal customers.
- 5. We staff our shop to meet the demands of our workload. We do not overbook our service technicians in case an emergency comes up.
- 6. We don’t overwork our technicians, so they will be available and at their best for you.
- 7. We schedule our work properly so you won’t have to wait the entire day for us to show up.
- 8. We keep in contact with our technicians, so we know when they’ll be available for you.
- 9. We call you to let you know if we are running late.
- 10. We will always make time for our loyal customers, especially if all they need is some advice.
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