While having our boiler tuned up for the year, the technician discovered a small carbon monoxide leak. He sent his supervisor out immediately. By the next day, we had our boiler replaced. Installation only took a few hours and there was no disruption to the household. The crew worked quickly and were extremely qualified. The office manager helped us out by taking care of all the details with our home warranty insurance provider to submit replacement as a claim. We highly recommend working with Black-Haak Heating.
Technician took the time to tune up our furnace and educated us on further steps to take in the future. Willingness to answer all our questions and an all around nice guy! Assured us of speedy service if and when we need it. Glad to do business with this company! Left with furnace working and home warm.
Gary was very professional and answered all of our questions. He was thorough in his inspection. Found an issue and addressed it right away! We have had Black-Haak replace our furnace and our A/C this year and highly recommend them!
They did a maintenance on the furnace today and were very cordial and professional as always. They seem happy to explain everything and, as far as I know, do a great job.(This is from 11 months ago.. don't see how to add a new review).They did our A/C last year and our gas furnace this year. Went out of their way to correct some faults of previous contractors. They have been prompt and courteous. Early days, but as far as this lay person can tell, they did a great job. They seem better than two previous HVAC contractors we had used.Did maintenance yesterday (10.31.2019)... as always did a great job explaining what was done and why. Btb, so far so good with both heating and cooling systems they installed a few years in now.
The customer service is amazing. On the day of the appointment, I received a text with picture from the service technician when he was on his way. Dan was super polite and friendly. He was also efficient and answered my questions. Then a follow up phone call the next day from Black-Haak to make sure all went well or if any questions had come to mind. This was my first experience with Black-Haak and I will call them again.
Gary Petrie did an excellent job on the start up of our new furnace at both of the duplex's today. Such a pleasant person to have as one of your employees. I wish there were more people out in the workforce like him.
I just had Gary finish up with my annual furnace inspection/cleaning. I recieved a call 30 minutes earlier than my appointment to ask if he could show up early. Very thorough tech and very relatable. Great job from a great technician!
We really like having Dan come to our home to check our furnace, he is very knowledgeable explained why our furnace need to be replaced and was timely with an estimate. Unlike many other contractors, they return calls quickly and arrive when they say they will. Scott, the technician that performed our new furnace, A/C, and piping installation was friendly, professional, competent, and efficient. I appreciated how carefully the service personnel treated our home as they went about their work. The staff is knowledgeable and willing to explain or answer any questions. Every experience with Black-Haak has been excellent. We recommend them without reservation.